Help & Support
Smart Reminders provides comprehensive documentation and support resources to help you get the most out of the application. This guide explains how to find answers and get assistance when needed.
Using This Documentation
This knowledge base contains detailed guides for all Smart Reminders features and functionality.
Documentation Structure
The documentation is organized into focused sections:
Getting Started:
- Getting Started - Initial setup and access
- Add to Microsoft Teams - Installation guide
Creating Reminders:
- One-Time Reminders - Single-use notifications
- Recurring Reminders - Repeating tasks
Managing:
- Manage Reminders - View, edit, delete, and control reminders
Reference:
- App Features - Complete feature overview
- Subscription & Limits - Plans and usage limits
Search Documentation
Quick Find:
- Use the search box at the top of the documentation
- Enter keywords related to your question
- Results show relevant articles and sections
Browse by Topic:
- Use the sidebar navigation
- Explore categories and subcategories
- Click article titles to read full content
Navigation Tips
Within Articles:
- Table of contents shows article sections
- Click section headings to jump directly
- Use browser back button to return
- Bookmark frequently referenced pages
Related Articles:
- Footer shows related documentation
- “Next Steps” sections link to relevant guides
- Cross-references throughout content
Finding Answers
Most questions can be answered using the available resources.
Check Documentation First
Before contacting support:
- Search the knowledge base for your question
- Review relevant articles in the documentation
- Check examples to see if they address your issue
- Try suggested solutions in troubleshooting guides
Common Questions Answered
How do I create a reminder?
See One-Time Reminders or Recurring Reminders
How do I install in Teams?
See Add to Microsoft Teams
How do I delete a reminder?
See Manage Reminders
What are my usage limits?
See Subscription & Limits
How do timezones work?
See App Features - Timezone Handling
In-App Help
Teams Bot Help:
Type help in your chat with the Smart Reminders bot to see:
- Available commands
- Quick examples
- Common tasks
- Links to documentation
Dashboard Help: Look for ? icons throughout the web dashboard:
- Hover for tooltips
- Click for contextual help
- Links to relevant documentation
Smart Reminders Website
Visit the official Smart Reminders website for additional resources and information.
Homepage
Access the Smart Reminders homepage at:
https://reminders.udyamo.com/home
What’s Available:
- Product overview and highlights
- Feature demonstrations
- Video tutorials
- Getting started guides
- Latest updates and announcements
- Blog with tips and best practices
- Contact information
Resources:
- Download resources
- Integration guides
- Community forums
- FAQ section
Website Navigation
Main Sections:
- Home: Product introduction and value proposition
- Features: Detailed feature explanations with screenshots
- Pricing: Plan options and pricing details
- Resources: Documentation, guides, and tutorials
- Support: Help center and contact options
- Blog: Tips, updates, and best practices
Udyamo Help Center
For broader assistance across all Udyamo products, visit the Udyamo Help Center.
Help Center
Access comprehensive support at:
Available Resources:
- Cross-product documentation
- Frequently asked questions
- Video tutorials
- Step-by-step guides
- Known issues and solutions
- Release notes and updates
Coverage:
- Smart Reminders
- Other Udyamo applications
- Microsoft Teams integration
- Account management
- Billing and subscription
- Technical troubleshooting
Udyamo Support
Support Options:
- Browse help articles
- Search knowledge base
- Submit support ticket
- Live chat (during business hours)
- Email support
- Community forums
Contact Support
When documentation doesn’t answer your question, reach out to the support team.
Before Contacting Support
Prepare the Following:
- Clear description of your issue
- Steps to reproduce the problem
- Screenshots or error messages
- Your account email
- Teams environment details (if applicable)
- What you’ve already tried
This Helps:
- Faster resolution
- More accurate assistance
- Fewer back-and-forth messages
Support Channels
Email Support
Send to: [email protected] (or the designated Smart Reminders support email)
Response Time:
- Free plan: Within 48 business hours
- Paid plans: Within 24 business hours
- Urgent issues: Prioritized
What to Include:
- Subject line describing the issue
- Detailed problem description
- Account information
- Relevant screenshots
- Steps to reproduce
In-App Support
From Web Dashboard:
- Click Help or Support in the main menu
- Select Contact Support
- Fill out the support form
- Attach screenshots if helpful
- Submit
From Microsoft Teams:
Type support in your chat with Smart Reminders bot to:
- Access support resources
- Submit a support request
- Get troubleshooting guidance
Live Chat
Availability:
- During business hours (check website for hours)
- Instant connection to support agent
- Real-time assistance
Access:
- Click chat icon on Smart Reminders website
- Available in web dashboard
- Fastest response for urgent issues
Support Ticket Tracking
After Submitting:
- Receive confirmation email with ticket number
- Track status in support portal
- Get email updates on progress
- Add follow-up information as needed
Ticket Lifecycle:
- Submitted: Ticket received, awaiting review
- In Progress: Support team investigating
- Awaiting Response: Need information from you
- Resolved: Issue fixed, awaiting confirmation
- Closed: Issue confirmed resolved
Community Resources
Connect with other Smart Reminders users for tips and shared experiences.
User Community
Forums and Discussions:
- Share best practices
- Ask questions
- Learn from others
- Contribute solutions
Access:
- Community forums on Udyamo website
- Microsoft Teams community (if available)
- LinkedIn user groups
- Social media channels
Feedback and Feature Requests
Share Your Ideas:
- Submit feature requests
- Vote on proposed features
- Suggest improvements
- Report bugs
How to Submit:
- Use feedback form in web dashboard
- Email suggestions to product team
- Participate in user surveys
- Join beta testing programs
Troubleshooting Resources
Common Issues
Reminders Not Firing:
- Check timezone settings
- Verify notification preferences
- Ensure app has necessary permissions
- Check Teams notification settings
Can’t Create Reminders:
- Verify you haven’t reached usage limits
- Check internet connection
- Ensure proper permissions
- Try alternative creation method
Bot Not Responding:
- Verify app installation
- Check Teams connectivity
- Restart Teams application
- Clear Teams cache
Self-Service Tools
In Documentation:
- Troubleshooting guides (if available)
- Diagnostic checklists
- Configuration verification steps
In Application:
- Status indicator in dashboard
- Connection test tools
- Permission verification
- Usage diagnostics
Getting the Most from Support
Tips for Effective Support
Be Specific:
- Describe exactly what’s happening
- Include specific error messages
- Note when the issue started
- Mention recent changes
Provide Context:
- Your use case and goal
- What you expected vs. what happened
- Environment details (Teams version, browser, etc.)
Follow Up:
- Respond promptly to support questions
- Test suggested solutions
- Confirm when issue is resolved
- Provide feedback on resolution
Support Hours
Business Hours:
- Monday - Friday (check website for specific hours)
- Timezone: Usually specified on support pages
- Holidays: Limited support
After Hours:
- Email support available 24/7
- Responses during next business day
- Urgent issues prioritized
- Self-service resources always available
Additional Resources
Training and Tutorials
Video Tutorials:
- Available on Smart Reminders website
- YouTube channel (if available)
- Step-by-step demonstrations
- Common workflows explained
Webinars:
- Regular training sessions
- Q&A opportunities
- Advanced feature deep-dives
- Best practices sharing
Updates and Announcements
Stay Informed:
- Subscribe to product newsletter
- Follow blog for updates
- Check release notes for new features
- Join social media channels
Release Notes:
- New feature announcements
- Bug fixes
- Performance improvements
- Known issues
Privacy and Security
Support Interactions:
- Your data is handled securely
- Privacy policy applies
- No sharing of personal information
- Secure communication channels
What Support Can Access:
- Your account information
- Reminder metadata (not content without permission)
- Usage statistics
- Error logs
Feedback Welcome
We continually improve Smart Reminders based on user feedback.
How to Share Feedback:
- Rate documentation articles (if feature available)
- Submit feature requests
- Complete user surveys
- Participate in user research
Your Input Matters:
- Shapes product roadmap
- Improves documentation
- Enhances user experience
- Benefits entire community
Emergency Support
Critical Issues:
- Service outages affecting many users
- Data loss or corruption
- Security concerns
- Billing errors
Escalation:
- Mark support tickets as urgent
- Use priority support channel (paid plans)
- Call emergency hotline (if provided)
- Tweet @UdyamoApps for visibility
Quick Reference
Documentation Home: This knowledge base
Product Website: https://reminders.udyamo.com/home
Udyamo Help Center: https://www.udyamo.com/help
Email Support: [email protected] (or designated support email)
In-App Help: Type help to Smart Reminders bot in Teams
We’re here to help you succeed with Smart Reminders. Don’t hesitate to reach out when you need assistance!