Getting Help within Udyamo HRMS

We provide several resources generally accessible directly from the application:

1. Help Center: Click the ? icon in the top navigation bar to access the Knowledge Base, FAQs, and video tutorials.
2. Tooltips: Hover over information icons (i) next to field labels to see brief explanations of specific features.

Using Help or Support Options

If you are stuck, follow these steps:

1. Search: Use the search bar in the Help Center to find articles related to your query (e.g., “How to apply for leave”).
2. Video Guides: Watch step-by-step video walkthroughs for complex tasks like “Running Payroll”.

Reporting Issues or Bugs

If you encounter a technical error:

1. Take a screenshot of the error message or the screen where the issue occurred.
2. Note the steps you took leading up to the error.
3. Submit a ticket via the Support portal link in the dashboard.

Contacting Udyamo Support

For issues that cannot be resolved via the Help Center:

• Email Support: Send an email to [email protected]. Please include your Company Name and a description of the issue.
• Chat Support: (For Admins) Use the live chat widget in the dashboard for real-time assistance during business hours.

Best Practices for Faster Support Resolution

To help us serve you better:

• Be Specific: Instead of saying “It’s not working,” say “I cannot save the employee profile; I get Error 500.”
• Provide Context: Mention the user role (Admin vs Employee) perceiving the issue.
• Screenshots: Always attach visual proof if possible.
• Urgency: Clearly state if the issue is blocking critical operations (e.g., “Cannot process payroll”).